Who is our client?
Our client is a growing and reputable Distribution business and they are currently expanding rapidly. In this challenging and rewarding position you will manage a team of Account Managers and Administrators and they urgently require an individual who will position the business as the preferred partner / provider with clients.
The role requirements
For this role you will need to demonstrate previous account / contract management expertise gained in a similar, customer focused, FMCG / Retail / Distribution environment.
You will provide relationship and account management, as you look to ensure the business is the preferred provider within their portfolio of clients.
Your role is to ensure that the business maintains a long standing professional relationship and fosters a true partnership approach.
You will manage one or more accounts and all associated processes across all operational functions.
You will attend review meetings and also deliver presentations to existing clients / corporate customers and the internal executive board.
You will manage the contract to ensure that the business is meeting all the agreed commercial and service level agreements required and that the client is meeting their commitments in return.
You will look to manage the customer relationship based on timely, consistent and effective communication through negotiation and a consultative approach.
What sort of people are we looking for?
You have demonstrable experience in a similar role account managing large, omni-channel retail clients
You are able to demonstrate the ability to develop strong and lasting commercial relationships at all levels.
You have a passion for encouraging teamwork, an innovative approach to leadership and developing new ways of improving performance through your own high achievement drive.
You have excellent negotiating and influencing skills coupled with commercial awareness.
You are used to working in a fast paced and highly pressurised FMCG / Retail Distribution environment with an excellent knowledge of retail customer services.
You create a dynamic and high-performance work environment and develop others through coaching interventions and through leading by example.