Who is our client?
Our client, part of an international group, is a well-respected market leader, providing design, manufacture, install and maintenance support of bespoke commercial and industrial refrigeration technologies/ equipment. They have an exceptional reputation for system quality, reliability and efficiency. With 100+ years of consistently unrivalled service levels in their industry, it is no surprise they have an accumulated wealth of long standing and loyal client relationships. Due to continued expansion, our client is now looking to take on a Service Manager to manage, develop and mentor a team of up to 20 staff, and be accountable for a service centre budget of up to £2.5M.
The role requirements
Must adhere to agreed budgets & plans, whilst developing and maintaining profitable growth of the service department in the area.
Working with the Area Manager & Service Director, should maintain close contact with all relevant stakeholders, ensuring regular communication and strong relations with existing customers, whilst promoting new business using all available resources.
Will assess team member performance and be accountable for identifying any necessary training required in accordance with company policy.
Must ensure that service centre administration systems are efficiently run.
To maximise turnover with minimum overhead costs.
To accurately evaluate service centre performance, to report on this performance monthly and to accurately forecast short-term future business.
Will ensure that all branch employees are aware of Company responsible Company safety policy and that safe working procedures are practised at all times; also responsible for all branch disciplinary matters and accident report procedures.
Must identify, evaluate and manage potential risks of service centre business.
What sort of people are we looking for?
You will have 3+ years experience in service team management with a solid refrigeration background.
You must have a well-rounded knowledge of mechanical/ electrical engineering, with an ONC/ OND as a minimum level of qualification.
You must be a good communicator with the ability to work with, inspire and lead a range of different people within the client organisation.