Who is our client?
Our client is a growing and dynamic distribution business and they are currently seeking a seasoned Contract Manager who has demonstrable retail logistics experience. In this challenging but very rewarding position you will be expected to position the business as the preferred provider with the customer. Reporting to the Operations Manager your role is to ensure that the business maintains a long standing professional relationship with this newly awarded contract. You will need demonstrable garment processing experience for this role.
The role requirements
In this role you will manage the customer account and all associated processes across all functions.
You will carry out team reviews, ensuring they are given the opportunity to develop and improve their performance.
You will produce/analyse weekly and monthly KPI reports in accordance with the set KPIs.
You will position the business as the preferred provider within their portfolio of clients.
You will inspire others through your leadership by training, coaching and appraising the team and providing feedback on performance.
You will develop relationships with clients at all levels including senior management, and contract owners and attend review meetings etc
You will implement account development and business plans and raise the businesses profile within client organisations, maximising business opportunities and bookings.
What sort of people are we looking for?
You have demonstrable experience of garment processing plus experience of stock control and warehousing processes.
You have experience of transport operations plus previous experience within a customer service environment within retail distribution.
You have demonstrable experience in a logistics / transport business with a high level of commercial awareness.
You are confident using IT systems to input and extract data.
You are used to working in a fast paced and highly pressurised FMCG / Retail Distribution and possess a high achievement drive.
You have excellent numeracy / analytical, organisational, planning and motivational skills and can develop others through coaching.